FAQ & Policies

All reservations require a credit card at the time of booking to guarantee the room. A deposit equal to 50% of the reservation will be collected at time of booking.

Guestroom Deposit: A pre-authorization hold of $100 is taken at the time of check-in to guarantee any incidental charges. This pre-authorization hold will be released upon check-out as a reversal (i.e. will not appear as a refund), and it may take up to 3-10 business days for the hold to disappear from your bank account/ bank statement, depending on your financial institution.

All rooms are subject to a 14 day cancellation policy. A deposit equal to 50% of the reservation will be collected at time of booking. Reservations must be cancelled 14-days prior to arrival to avoid being charged a 50% cancellation fee. At 14-days prior to arrival, a deposit equaling the balance of the reservation will be charged to the card on file. Once full payment is collected, your reservation is non-refundable. Please refer to our current policies or give us a call at (413) 551-2410.

*Please note that promotional rates and packages must be paid in advance and are not refundable.

All reservations are subject to a 6% county tax, 5.7% sales tax per night, and a .03% city tax per night.

Guests must be 18 or older to check-in.

Minimum night’s stay on peak dates may apply.

Yes, we have accessible rooms at The Whitlock: Accessible Constance Queen, Accessible Whitlock Double Double, and Accessible Whitlock King. Learn more about our ADA room features.

For questions on your bill, please reach out to stay@thelenoxcollection.com or call 413.551.2410.

Please contact the website where your original reservation was created to make changes to your stay. These changes will then be reflected in our system.

Check-in time is 3:00 pm. Check-out time is 11:00 am.

If you need to request for an early check-in or late check-out, simply reply to your pre-arrival SMS that we sent you or ask one of our team members in the lobby. Please note that this is subject to availability. Early check-ins are available at no extra cost, however any late check-outs past 12:00 PM can incur charges.

Our regular front desk hours at The Whitlock are 7:00 AM to 11:00 PM. However, because we use a direct-to-room check-in system, there’s no need to stop by the front desk to check in. Prior to arrival, you’ll receive a text message prompting you to complete check-in, which will include your room number and unique door code.

This allows you to arrive whenever is most convenient for you and head straight to your room upon arrival.

Yes, complimentary Wi-Fi is available in our public areas and guestrooms.

Parking is available onsite and free of charge.

Dog-friendly rooms are available upon request, though they are limited and subject to availability. There is a fee of $50 per night (a maximum of two dogs).

Yes, we happily offer pet-free rooms to those with allergies.

Yes, please see our front desk for luggage storage before check-in, or after check-out.

Yes, Pack n’ Plays can be provided upon request, subject to availability.

Yes, all rooms are equipped with hair dryers.

The Whitlock: 16 Church St. Lenox, MA 01240

No, breakfast is not included in your room rate.

No, we do not currently offer room service.

No, we do not offer onsite laundry or dry-cleaning services.

There are numerous activities around the collection. For an up to date list of activities and events at the hotel please view our activities page.

Within 5 minutes from the houses there are dozens of places to visit and explore. Our In the Area page has a detailed list from places to eat to trails to hike.

Please reach out to one of our Sales team members to discuss group rates and availability at mikew@revivalhotels.com.

To start planning your big day at The Collection, please contact sales@whitlock.truetundra.com or request a proposal online. Visit our Weddings Page for more information.

For information about accessibility, please visit our accessibility page.